1/6/2023 0 Comments Imation superdisk macIt’s just getting through that can be a nightmare. Now mind you, when I have spoken with people, they have been friendly, patient, and helpful. I wrote Imation, but I haven’t heard back from them yet.Īnd I tried tech support. I wrote Microsoft, who replied and tried steering me towards the pay for tech support option. I found nothing about a conflict between Imation SuperDisk and MS IE. The SuperDisk worked beautifully during the backup. I did a backup the night before, in case something went funky during the cable modem install. It made sense it was the software I just received. Later, I found my Imation SuperDisk wouldn’t work Trying to be self-sufficient, I hit the FAQs (Frequently Asked Questions) and Troubleshooting sections on both MediaOne and Microsoft. It didn’t take me too long to get through, fortunately, and we found that he entered some text incorrectly. So, cable dude left and I called tech support. We did run into a glitch: my email worked perfectly but no one else’s did. MediaOne does not support Netscape Navigator. My only complaint is I have to use Microsoft Internet Explorer. However, they gave him good instructions, he followed them, and hey! this is a Mac, ya know? It went well. A minor inconvenience, but it doesn’t speak well of the company. I tried to change one later, but the tech support rep didn’t do the job, or didn’t do it right, so when hook-up day came the change just wasn’t there. I had to provide the email names right away. While they currently only support four per account, it’s a start and four is a good number for my family. Let me tell you how it progressed… When I ordered it, I was fortunate in that the cable company just made the transition to multiple user email addresses. A smidge of a rocky start, but I am so glad I’ve made the investment! Considering I don’t like MediaOne (my cable company), that’s saying a lot. Well, my cable modem is up and running perfectly.
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